Monitoring customer service metrics in 2022 is like monitoring your company's vital signs—the significance cannot be overstated. Customer service metrics provide invaluable insights for improving customer loyalty and your bottom line. However, with several customer service metrics available, it can be difficult to know which ones to prioritize to provide the best customer experience. Our free downloadable guide will assist you in gaining a thorough understanding of the most important metrics and data points. But first, keep reading to learn why these common KPI metrics for customer service are important and what tools you can use to measure them.