We are familiar with all the features of Time Warner Cable, so if you are not being able to access a particular feature in TWC email, then you should not start experimenting because it could lead to more troubles. The right thing for you would be getting in touch with experts. You should call us to fix the issue. We are fully-aware of all the issues that can arise in RR com email. We have been able to successfully rectify the issues in RR mail in the past as well, and we promise to do the same in the future. You need to call us on our toll-free number if your RR email is not working properly or want to reconfigure it.