How do I recover my PlayStation password? Reset your PSN password. Go to the Account Management login page and select Trouble logging in? > Reset your password and enter your Login ID (email address). If it's just the password you're looking for, just click reset and choose a new one. However, if you do not know your email address or can no longer access it, you will need to contact Sony. The only other way to reset your PlayStation Network password is to contact customer service.