Get access to your email account again. If you can't access your email account and receive a notice saying it's been locked, it's because it's been locked for your safety. It's usually as easy as a mistake or an incorrect password being typed in too many times. You have the following options for regaining access to your account: Wait an hour before attempting to access your email, reset your password if necessary, Learn more about compromised security and how to rapidly secure your email account if you suspect you've been hacked, Troubleshoot a dormant account If you get the notification "Your account is inactive," it signifies you've been reported as a spammer who sends a lot of spam, and you need to unlock ATT email account.