I'm Wing Yap, and I'm the Manager of Pharmacists. I studied biochemistry at Bradford University, where I also got my Master of Arts in Pharmaceutical Science. When I started working as a pharmacist my first year out of college, 19 years ago, I learned how to handle prescriptions, talk to doctors, and stay in touch with clients to make sure they followed the rules to the letter. After that, I became the assistant manager of a pharmacy, where I learned a lot about filling and giving out prescriptions, helping customers, managing inventory, and other things. Today, I am the manager of GolfRoad Pharmacy, where I work. I oversee the whole pharmacy staff, hire and train new people to grow the team, talk to doctors and patients to make sure the right dose is given and to avoid bad drug interactions, and promote our services. I have been a supporter of immunizations in addition to helping our clients. At different events, like the annual Community Health Week, I've talked about my work. The Community Pharmacy Contractual Framework got the New Medicine Service (NMS) on October 1, 2011. It was the fourth new Advanced Service. People with long-term conditions who just got a new medicine through the service are more likely to take it as prescribed. At first, it will focus on a few types of patients and conditions. Since October 2011, when the NMS became available to people in England, more than 90% of community pharmacies have given it to their customers. The Department of Health (DH) asked researchers at the University of Nottingham to lead an academic evaluation of the service to help them figure out how to pay for it in the long run. The evaluation looked at both how the service helped people and how it helped the economy. In August 2014, the results of the evaluation were made public, and they were mostly good. The researchers came to the conclusion that the NMS should stay in place because it helped patients and saved the NHS money. Because of this, NHS England decided for sure to keep paying for the service.